Agent Strategy
You know AI agents are the move. You don't know which workflows to target first. We run sprints against your real data and tell you exactly where agents will deliver.
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Voice agents, not a call center
Phone calls are still where the highest-stakes conversations happen — and where teams are most understaffed. Voice agents answer, listen, look things up, take the action, and warm-transfer to a human when the call needs one. We design them, build them, and run them in production.
Trusted by teams building and running mission-critical platforms
Challenges
The challenge with the status quo
The phone queue is the last thing most teams automate and the first thing customers judge them on. IVR trees frustrate callers into pressing zero, after-hours calls go to voicemail nobody returns, and every minute of hold time costs you a customer. Voice agents pick up on the first ring and actually resolve the call.
Callers hold, abandon, and re-queue — then complain about it in chat
01IVR menus route calls but never resolve them
02After-hours and overflow calls land in voicemail that nobody works
03Outbound follow-up — reminders, confirmations, collections — never gets fully staffed
04Approach
How we deliver in production
How voice agents get built, from mapping the work through to running them in production.
01
Call flow mapping
We listen to real call recordings and map what callers actually ask for, where agents put them on hold, and which calls resolve without a human.
02
Voice & conversation design
We design the agent's voice, pacing, and interruption handling — plus what it can resolve, what it must verify, and when it hands the call to a person.
03
Production engineering
We build the agent on your telephony stack and wire it into your CRM, scheduling, and systems of record. Latency, barge-in, and call recording handled from day one.
04
Run & improve
Once live, we review transcripts, containment rate, and transfer reasons. We tune prompts, voice, and escalation rules as call patterns shift.
Outcomes
What you get
Industry ranges for voice deployments, not yet our own measurements.
Share of inbound calls the agent resolves without transferring to a human
50-70%
calls contained
Time from caller finishing a sentence to the agent responding naturally
<1s
response latency
Agents answer on the first ring, at 2am and during volume spikes alike
0
hold time
Capabilities
What we deliver
What voice agents do in practice, and what you can hold us to.
01
Natural Turn-Taking
Sub-second responses, barge-in support, and backchannel cues. Callers can interrupt, change their mind, and talk like they would to a person.
02
Action-Capable on the Call
Agents book appointments, verify identity, update records, take payments, and send confirmations — while the caller is still on the line.
03
Inbound and Outbound
One agent handles the queue, overflow, and after-hours inbound — and runs outbound reminders, confirmations, and follow-ups on schedule.
04
Warm Transfer
When the agent escalates, the human gets the caller plus a summary of what has already been said and done. No repeating the story.
05
Compliance & Recording
Consent capture, call recording, redacted transcripts, and retention rules. HIPAA, PCI, and TCPA-aware by design.
06
Transcript-Driven Tuning
Every call is transcribed and scored. Failed containments become the next round of prompt, knowledge, and routing improvements.
How to get one
The engagements that build voice agents
Most voice agents engagements start with strategy, move through engineering, and end up in operations. Pick where you are.
Start here
Bring us the phone queue
What callers ask for, how often, and what your team does about it. We will tell you what a voice agent can contain and what has to reach a person.