Field Service

AI agents for the hours between the call and the truck

A job comes in and it waits — on someone to match a crew, confirm the part, and cut the work order. We build agents that plan the dispatch, stage the materials, and close the job out, so the schedule stops depending on who happens to be at their desk.

dispatch.planField service
  1. job.readnew work order, 3 constraints
  2. crew.matchskills, location, availability
  3. materials.stagepulled from 2 depots
  4. order.issueout before the PM logged in
Example run · 4 calls · 1 crew assigned · 2 depots staged

Trusted by teams building and running mission-critical platforms

Dunn
HCA
Healthstream
Novo
Accureg
Challenges

Where the day gets lost

Field work is a scheduling problem wearing a trades uniform. Every hour lost happens before the tech arrives, or after they leave.

01

The schedule lives in one person’s head

A single dispatcher knows which tech can actually handle the unit, who is closest, and which truck is carrying the part. When they take a day off, the whole board degrades.

02

Windshield time is the real cost

Techs drive to jobs they can’t finish because nobody confirmed the part, the access, or the scope up front. The second trip costs more than the first one earned.

03

The paperwork happens at 9pm

Jobs get closed from the truck or the couch, hours after the work. Photos go missing, notes turn thin, and invoicing waits on all of it.

04

Field data never makes it back

Telemetry, photos, and tech notes pile up across three systems. Nobody reads them, so the same asset fails the same way next quarter and surprises everyone again.

Delivery

Design, build, and run — in your stack

The board stays where it is and your techs keep the app already on their phone. One senior squad works around what runs today instead of against it.

Prove01

Ride along and time it

We follow the job from call to close and measure the gaps: time to dispatch, first-visit completion rate, and how often a second trip was avoidable. That ranking decides what gets built.

Wire02

Into the FSM you already run

We write to your field service platform, your inventory, and the mobile app techs already carry. Agents propose the crew, the parts, and the window; your dispatcher approves or overrides, and every override is captured.

Ground03

What the agent knows about the work

Equipment history, parts compatibility, warranty terms, and site access notes — the context that decides whether a job gets finished on the first visit instead of the second.

Run04

Tuned against the board

We watch acceptance rate, first-visit completion, and time to dispatch after go-live, and tune against them. If a number doesn’t move, we say so and change the approach.

Systems we work inside

Agents act in your systems of record. No parallel tool for your team to maintain.

  • Field service management and dispatch platforms
  • Work order and inventory systems
  • Procore and construction document stores
  • IoT and equipment telemetry feeds
  • MLS and property data
  • Mobile apps your techs already carry
Use cases

What we ship for field teams

Each one takes a job from the trigger to the write-back. Your dispatcher keeps the final say on anything that moves a crew.

Dispatch planning

Reads the new work order, matches a crew on skills, location, and availability, stages materials from the nearest depot, and issues the order before the PM opens their laptop.

Work orders → scheduling → inventory

First-visit completion checks

Before the truck rolls, confirms the part is on it, the site is accessible, and the scope matches what the customer described. Reschedules rather than wasting the trip.

Work orders → inventory → customer record

Job close-out from field notes

Turns a tech’s voice note and photos into a complete close-out: parts used, labor, warranty status, and the invoice draft, filed the same hour the work finished.

Mobile app → FSM → billing

Asset failure patterns

Reads telemetry and service history across the fleet, finds the assets trending toward failure, and schedules the visit before the emergency call comes in.

Telemetry → service history → scheduling

Quote and change-order drafting

Builds the quote from the tech’s findings and current pricing, routes it for approval, and chases the signature so the crew isn’t idle waiting on paperwork.

FSM → pricing → e-signature

Proof

We’ve done this already

Numbers from delivered engagements, not a marketing deck.

Buy-side marketplace and property search running nationwide

50

states live

Among the most visited proptech platforms in the US

Top 10

proptech site

Among the first NLP-powered property search implementations in US proptech

First

semantic property search

Read the proptech case study
Start here

Bring us your dispatch board

Show us one week of jobs — what got dispatched late, what needed a second trip, what closed out three days after the work. In 45 minutes we’ll tell you which agent to build first and what it plugs into.