Workflow Agents
Take the manual workflow off your team, step by step.
Manual workflows are where time and money quietly leak. A workflow agent reads the inputs, takes the actions, updates the systems, and hands people the decisions that need judgment. We engineer them, and we run them in production.
Part of
02Engineer
Turn possibility into production.
Agent & workflow engineering
Where this sits in the lifecycle
The frontier capability behind it
Agents are the mechanism. The capability is the point.
Agentic workflows
Multi-step processes run end to end. People approve the exceptions instead of doing every step.
Where it landsClaims intake, prior authorization, order-to-cash
Computer use
AI operates software that has no API, so a legacy system stops being the reason you can’t automate.
Where it landsPortal lookups, EMR entry, back-office re-keying
The problem
Every team has a backlog of manual workflows nobody enjoys: tickets to triage, forms to enter, approvals to chase, reconciliations to grind through. Hiring and outsourcing both scale linearly with cost.
- Operators buried in routine steps before they reach the work that matters
- Workflows that should take minutes take days, waiting on a handoff
- Volume rising faster than you can hire
- Outsourcing that adds latency and errors without fixing the process
How we work
Four steps. One team the whole way.
- 01
Map the workflow
Every step, input, decision, handoff, and system touched. The steps worth automating show themselves.
- 02
Set the boundaries
What the agent reads, what it acts on, where it escalates, and how it logs each step.
- 03
Engineer it into your systems
Built on your stack and connected to your systems of record, with guardrails and observability from day one.
- 04
Run and improve
We watch accuracy, cost, and edge cases in production, and tune as the workflow changes.
What’s included
What workflow agents covers. In practice.
End-to-end execution
The agent owns the workflow, not one step: it reads, decides, acts, updates, and escalates only when needed.
System-of-record integration
Connected to your CRM, ERP, ticketing, data warehouse, and internal APIs. It writes back.
Human-in-the-loop
Escalation on confidence thresholds, exceptions, and high-stakes decisions. People approve and override.
Audit trails by default
Every action logged with its reasoning, inputs, and outputs, ready for SOC 2, HIPAA, and SOX evidence.
Confidence scoring
The agent knows when it’s unsure and routes those cases to a person automatically.
Continuous tuning
Production performance monitored and tuned for edge cases, drift, and changing inputs.
What you can hold us to
Commitments. Not marketing ranges.
What every build commits to. Performance is measured on your own work during the engagement, not quoted from industry ranges.
- logged
- Every step
- logged
- Reasoning, inputs, and outputs recorded for audit
- when unsure
- Escalates
- when unsure
- Low-confidence and high-stakes cases route to a person
- of record
- Your systems
- of record
- The agent writes back where the work lives, not to a side tool
Go deeper
Other kinds of work agents take on.
- EngineerTurn possibility into production. Build the applications, agents, integrations, and data infrastructure that put AI inside real business workflows.
- Knowledge AgentsAnswers from your own knowledge, with the source attached.
- Customer-Facing AgentsResolve the request, not just reply to it.
- Multi-Agent SystemsFor the process that crosses systems, teams, and decision rights.
- Agent operationsOnce it’s live, someone has to own it. How we run agents in production and keep them improving.
Bring us the manual workflow. We’ll map it.
The process someone runs the same way every day. We’ll show you which steps an agent can own, and where a person should stay in the loop.